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Dispute resolution for businesses

Has a customer stopped paying, or is a supplier asking for more than you agreed? We go through the contract and the paperwork and advise you on how your business can move forward.

Two people with briefcases walking up the steps of a stone building

Who it is for

For businesses that have ended up in a dispute with another business: a customer, a supplier or a business partner. It might be about an unpaid invoice, a delivery that was not as agreed, a job that cost more than the quote or a contract that the other party wants to end.

We help both when your business is claiming something and when the other party is making a claim against your business. We do not take disputes with private individuals.

How we help you

We start with the paperwork: the contract, the quote, the invoices and what you have written to each other. Then we tell you how we see the situation, which options there are and what risks each option carries.

If a solution can be negotiated, we write a settlement agreement, so that it is clear what you have agreed and that the dispute is over.

In most cases we are your business's adviser. The claim is sent in your business's name, and we help you write it. If the dispute is about money that is due for payment, you can apply for an order to pay with the Swedish Enforcement Authority (Kronofogden). If the other party neither pays nor disputes the claim, Kronofogden issues an enforceable decision (utslag). If the other party disputes the claim, you can ask for the case to be transferred to the district court (tingsrätt). You can also take the case directly to the district court with a summons application (stämning).

In the district court, the court must work to help the parties reach a settlement (förlikning), and if you do not reach an agreement, the dispute is decided by a judgment. We assess in each case whether we can act as your representative or whether you need an advokat (a member of the Swedish Bar Association), and we tell you before you pay anything.

If you first just want to know where your business stands, legal advice is a good fit.

What the law says

Limitation period.A claim becomes time-barred ten years after it arose. A written demand to the debtor interrupts the limitation period, and a new ten-year period then begins.
Order to pay.Only applies to money that is due for payment. If the other party disputes the claim, you can ask for the case to be transferred to the district court within four weeks of Kronofogden sending you notice.
Legal costs.As a general rule, the party that loses a civil case must pay the other party's legal costs. In small claims cases (förenklade tvistemål) about lower amounts, the compensation is limited.
Arbitration clause.If the contract says that disputes are to be decided by arbitrators, a court may not hear the dispute if the other party objects.

What is included

5 items
  • A review of contracts, invoices and emails
  • An assessment of where your business stands in the dispute
  • A claim that your business sends in its own name, or a reply to the other party's claim
  • Advice before negotiations and a settlement agreement
  • Help with an application for an order to pay (betalningsföreläggande) in your business's name

What is not included

4 items
  • Debt collection (inkasso)We do not collect debts on behalf of others. The claim and the application to Kronofogden are made in your business's name.
  • Disputes with private individuals
  • Criminal cases
  • Arbitration (skiljeförfarande)Get in touch and we will tell you whether we can help.

What you need to have ready

5 items
  • The contract, the quote or the order confirmation
  • Invoices and payments
  • Emails and messages between you
  • What you want to achieve
  • Any claim, order to pay or summons, if you have received one

Good to know

We cannot promise how the dispute will end: a settlement needs the other party to agree to it, and in the district court it is the court that decides. If your business loses, it may have to pay the other party's legal costs, and we go through this before you choose which way to go. We do not take criminal cases. If the other party is a foreign company, we first assess whether we can take the case.

How it works

  1. 1Send an enquiry. Use the form to tell us who the dispute is with and what it is about.
  2. 2Get a quote. We normally get back to you within one working day and tell you whether we can take the case, what is included and what it costs.
  3. 3We go through the case. Once you have accepted the quote, we read the paperwork and tell you which options there are.
  4. 4We help you take the next step. We advise you before negotiations and help you with the claim or the application to Kronofogden.

Frequently asked questions

What is dispute resolution?
The ways of resolving a dispute: negotiation and settlement, an order to pay with Kronofogden, a trial in the district court, or arbitration if you have agreed to it in your contract.
What do I do if a customer does not pay?
Send a written claim in your business's name. If the customer still does not pay, you can apply for an order to pay with Kronofogden, and if the customer disputes the claim, you can ask for the case to go on to the district court.
My business has received an order to pay. What do I do?
Reply to Kronofogden within the time stated in the order. If you neither pay nor dispute the claim, Kronofogden issues an enforceable decision, and the debt is then established.
What is a settlement?
An agreement where the parties resolve the dispute themselves. If a trial is under way, the court can confirm the settlement in a judgment if the parties ask it to.
Can you represent my business in the district court?
We assess in each case whether we can act as your representative or whether you need an advokat (a member of the Swedish Bar Association), and we tell you before you pay anything.
Do you collect unpaid invoices?
No, we do not have a debt collection licence. We help your business write the claim and apply to Kronofogden in its own name.
More services

Send an enquiry

Tell us briefly about your matter and we will normally get back to you within one working day with a quote before we start.

  • The enquiry and quote are free
  • You only pay once you have accepted the quote
  • Meetings at the office or online

About: Dispute resolution

Private or business?

Do not write personal identity numbers, passport numbers or other sensitive details here. If we need such documents, you hand them in at the office or send copies by post.

Sources (8)

  1. Code of Judicial Procedure (rättegångsbalk, 1942:740), as amended up to SFS 2026:1657, Chapter 12, sections 1, 2 and 8 (representatives and power of attorney)
  2. Code of Judicial Procedure (rättegångsbalk, 1942:740), as amended up to SFS 2026:1657, Chapter 42, sections 1 and 17 (summons application, the court works towards a settlement) and Chapter 17, section 6 (confirmed settlement)
  3. Code of Judicial Procedure (rättegångsbalk, 1942:740), as amended up to SFS 2026:1657, Chapter 18, sections 1 and 8 (legal costs)
  4. Act on Orders to Pay and Assistance (lag om betalningsföreläggande och handräckning, 1990:746), as amended up to SFS 2020:924, sections 2, 25, 33, 34 and 42 (money claim due for payment, disputing a claim, transfer to the district court, enforceable decision)
  5. Limitation Act (preskriptionslag, 1981:130), as amended up to SFS 2022:976, sections 2, 5 and 6 (limitation period and interruption)
  6. Swedish Arbitration Act (lag om skiljeförfarande, 1999:116), as amended up to SFS 2018:1954, sections 1 and 4 (arbitration agreements and court review)
  7. Swedish Enforcement Authority (Kronofogden): You want to get paid (order to pay, disputing a claim, enforceable decision)
  8. Swedish Courts (Sveriges Domstolar): How a civil case is handled in the district court (settlement, legal costs, small claims cases, representatives)

The information was checked against the sources on 28 October 2026.